VintoHome

Shop

Faq

Frequently Asked Questions.

01. The order

When do I receive my order?

After the day of placing the order, shipment is within 8 to 9 business days. After the order has been placed, the same delivery time will also be email to customer’s registered email address on the order confirmation. 

I now see the longer delivery time of (a part of) my order. How can I cancel it?

If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within 5 to 6 working days. When an order has already been shipped, it can no longer be cancelled.

When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

Payment obligations

The Shopper understands that a valid form of payment must accompany all orders. Some of the items are extremely popular and frequently go out of stock. We allow and accept pre-orders for such items. Customers can place the order and pay for the item. As the order gets processed, they are notified with the tentative back order date when the item would arrive in stock. The order, in turn, is placed with the manufacturer in the name of a customer. This way, we are able to ensure that the item is reserved for the customer and will be shipped to the customer when it arrives in stock. Payment also helps in maintaining the backorder queue for that particular item. Orders are always processed on a First Come First Serve basis. If the customer does not want to stay on the back order, they can notify us and the order will be canceled and the full amount is refunded back to their credit card.

02. Shipment

Shipping Method – Ground (smaller items) – 1-2 Weeks Approx

Standard shipping method is ground shipping with FedEx or UPS. Delivery signature is not required for ground shipments. The carrier will leave the package in the normal delivery place for your address. You may go to FedEx or UPS website to track your shipment. Occasionally, your package may not be delivered due to weather conditions or a concern for the package safety. This decision is made by the carrier. Very small items may ship USPS.

 

If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different dates. We will email you all the tracking associated with your shipment once the item ships from the warehouse. If your order contains multiple ground shipments, then they may ship with a Freight carrier based on the number of items and weight.

Shipping Method – Freight – 2-3 Weeks Approx.

Standard shipping method for large / heavy items is with a freight carrier. Delivery signature is required for freight shipments and you will need to be present during your delivery time window. For residential deliveries, the freight carrier will contact you to schedule delivery date. You may go to the freight carrier’s website to track your shipment.

If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different days. We will email you all the tracking associated with your shipment.

Freight shipments are curbside delivery. If you would like push-through-front-door service, this would be an additional cost and you will need to contact us prior to placing your order.

Upon delivery, if you notice any damage to the box/item you MUST note this on the delivery receipt.

03. Warranty

All warranties for products purchased through vintohome.com are the responsibility of the respective manufacturers. All issues, claims and questions concerning product warranties should be submitted directly to the manufacturers..

Products

Vintohome.com diligently strives to provide as accurate information as possible. However, as distributors and manufacturers provide a large portion of this information, Vintohome.com makes no warranty expressed or implied with respect to accuracy of the information, including price, product descriptions or product specifications. Both the product and manufacturer names are used only for the purpose of identification. Shoppers are responsible for making sure the product information is correct prior to selling any products from this site with the product’s respective Manufacturers.

 

04. Returns, exchanges and complaints

Refund and Return Policy

In most cases we do accept the returns of the product if the product is in unused condition and Original Packaging. We will refund you the amount less the 30% restocking fee. If there is any fault in the product, we will exchange the product for no additional cost. Customer pays for return shipping. Why Restocking Fee ? In order to keep the prices low for 97% of our customers, we charge restocking fee from the 3% of the customers who wish to return the items. We don’t make money from restocking fee. It goes towards our shipping expense, warehouse handling or reboxing of the items. You may return an item for a refund of the merchandise within 30 days of delivery; all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. If your item arrived damaged or defective, we are happy to arrange for a prompt replacement but it has to mentioned on the proof of delivery in case of curbside delivery and white glove delivery. All kinds of Damage/Defect claims must be reported within 24-48 hours of delivery time. All Major Shipping companies deliver only Monday through Friday. Deliveries CANNOT be scheduled on Saturday or Sunday unless otherwise instructed by the carrier.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). When you sign for delivery, even if the package appears only slightly damaged, please write “Package Damaged.” If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away. If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement. If your product has a manufacturer’s defect, we can either replace the defective part, or, if necessary, the entire unit. We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don’t hesitate to seek our many resources .

Wishlist 0
Open wishlist page Continue shopping